How to prevent and manage problem behaviors from troubled individuals
By better understanding patrons experiencing homelessness, mental illness, addiction, trauma you gain confidence in how to best work with them.
Learn techniques to build better relationships with patrons and manage problematic behavior from troubled patrons. More More more to make a 4th line
Have an inclusive organization where all patrons are served. More More more to make a 4th line More More more to make a 4th line More More more to make a 4th line
Ryan Dowd is Executive Director of Hesed House, a large homeless shelter outside of Chicago, Illinois. He started volunteering there when he was 13 and joined the staff in college.
Most weeks, Ryan travels somewhere in the world to train organizations (law enforcement, healthcare, libraries, nonprofits, etc.) how to compassionately and effectively manage problematic behavior from troubled individuals.
His first book, The Librarian’s Guide to Homelessness [LINK], was published by the American Library Association.
Ryan is a licensed attorney with a Master’s of Public Administration.
The course is aimed at anyone who wants to create websites on their own, and possibly work as a freelancer or employee in the field of web design and development. We cover everything, so even if you've never seen HTML code in your life, you'll be able to quickly jump in.
Try THE COURSE free for 14 days
