Empathy-based
online training

How to prevent and manage problem behaviors from troubled individuals

Subscribe

Want to receive weekly tips from Ryan on how to work with homeless, addicted and mentally ill patrons?

Why this training

LEARN HOW TO SERVE YOUR COMMUNITY WITH CONFIDENCE AND KINDNESS​

gain confidence

By better understanding patrons experiencing homelessness, mental illness, addiction, trauma you gain confidence in how to best work with them.

Less problematic behavior

Learn techniques to build better relationships with patrons and manage problematic behavior from troubled patrons. More More more to make a 4th line

Serve everyone

Have an inclusive organization where all patrons are served. More More more to make a 4th line More More more to make a 4th line More More more to make a 4th line

Hey!

I Am ryan dowd.

Ryan Dowd is Executive Director of Hesed House, a large homeless shelter outside of Chicago, Illinois.  He started volunteering there when he was 13 and joined the staff in college.

Most weeks, Ryan travels somewhere in the world to train organizations (law enforcement, healthcare, libraries, nonprofits, etc.) how to compassionately and effectively manage problematic behavior from troubled individuals.

His first book, The Librarian’s Guide to Homelessness [LINK], was published by the American Library Association.

Ryan is a licensed attorney with a Master’s of Public Administration.

SECTION TITLE

HEADLINE HERE

Lorem ipsum dolor sit amet, consectetur adipiscing elit. aulla sit amet magna sodales, interdum tortor etlert of dictum mauris loean ultricies lectus quis gravida urna interdum quam bibend.

HEADLINE HERE

5 lessons - 4:11 hours
VIEW COURSE

SECTION TITLE

HEADLINE HERE

Lorem ipsum dolor sit amet, consectetur adipiscing elit. aulla sit amet magna sodales, interdum tortor etlert of dictum mauris loean ultricies lectus quis gravida urna interdum quam bibend.

HEADLINE HERE

5 lessons - 4:11 hours
VIEW COURSE

SECTION TITLE

HEADLINE HERE

Lorem ipsum dolor sit amet, consectetur adipiscing elit. aulla sit amet magna sodales, interdum tortor etlert of dictum mauris loean ultricies lectus quis gravida urna interdum quam bibend.

HEADLINE HERE

5 lessons - 4:11 hours
VIEW COURSE

SECTION TITLE

HEADLINE HERE

Lorem ipsum dolor sit amet, consectetur adipiscing elit. aulla sit amet magna sodales, interdum tortor etlert of dictum mauris loean ultricies lectus quis gravida urna interdum quam bibend.

HEADLINE HERE

5 lessons - 4:11 hours
VIEW COURSE

SECTION TITLE

HEADLINE HERE

Lorem ipsum dolor sit amet, consectetur adipiscing elit. aulla sit amet magna sodales, interdum tortor etlert of dictum mauris loean ultricies lectus quis gravida urna interdum quam bibend.

HEADLINE HERE

5 lessons - 4:11 hours
VIEW COURSE

SECTION TITLE

HEADLINE HERE

Lorem ipsum dolor sit amet, consectetur adipiscing elit. aulla sit amet magna sodales, interdum tortor etlert of dictum mauris loean ultricies lectus quis gravida urna interdum quam bibend.

HEADLINE HERE

5 lessons - 4:11 hours
VIEW COURSE

SECTION TITLE

HEADLINE HERE

Lorem ipsum dolor sit amet, consectetur adipiscing elit. aulla sit amet magna sodales, interdum tortor etlert of dictum mauris loean ultricies lectus quis gravida urna interdum quam bibend.

HEADLINE HERE

5 lessons - 4:11 hours
VIEW COURSE

SECTION TITLE

HEADLINE HERE

Lorem ipsum dolor sit amet, consectetur adipiscing elit. aulla sit amet magna sodales, interdum tortor etlert of dictum mauris loean ultricies lectus quis gravida urna interdum quam bibend.

HEADLINE HERE

5 lessons - 4:11 hours
VIEW COURSE

SECTION TITLE

HEADLINE HERE

Lorem ipsum dolor sit amet, consectetur adipiscing elit. aulla sit amet magna sodales, interdum tortor etlert of dictum mauris loean ultricies lectus quis gravida urna interdum quam bibend.

HEADLINE HERE

5 lessons - 4:11 hours
VIEW COURSE

Who is it for?

The course is aimed at anyone who wants to create websites on their own, and possibly work as a freelancer or employee in the field of web design and development. We cover everything, so even if you've never seen HTML code in your life, you'll be able to quickly jump in.

What people are saying

Q

Try THE COURSE free for 14 days

SERVE WITH CONFIDENCE AND KINDNESS

Products

Get Started

About

Downloads

stay in touch

Want to receive weekly tips from Ryan on how to work with homeless, addicted and mentally ill patrons?