Online training that teaches your staff how to ​confidently and compassionately ​solve problem behavior ​from troubled individuals.


Want to receive weekly tips from Ryan on how to work with homeless, addicted and mentally ill patrons? Sign up here:​


Ryan Dowd is Executive Director of Hesed House, a large homeless shelter outside of Chicago, Illinois. He started volunteering there when he was 13 and joined the staff in college.

Most weeks, Ryan travels somewhere in the world to train organizations (law enforcement, healthcare, libraries, nonprofits, etc.) how to compassionately and effectively manage problematic behavior from troubled individuals.

His first book, The Librarian's Guide to Homelessness, was published by the American Library Association.

Ryan is a licensed attorney with a Master's of Public Administration.

our teaching team

Stella Lindley

ui/ux web master

A strict teacher that has been teaching since the age of 16. Stella won’t give you any slack, so you will have to do the very best work you’ve done in your life.

Donald Martin

Computer Science

Donald has a PHD in both Computer Science and Design. His beginner course is a must see for any aspiring web professional who want to learn from the best.

Gaby Williams

AI Expert

If there’s someone who can explain anything, Gaby is the one. She teaches you not just how to do something, but why to do it this way and not the other.

Practice makes perfect

We know about your hectic schedule. We also know the only way you truly understand a subject is by practicing it in a real environment. This is why we’ve set a playground area that’s full of hours of exercises, questions and challenges. It even has a gaming section. 

The best campus facilities

In addition to our online classroom, we also offer an option to take part in a live classroom. It takes place in our vast campus located in Westfield, London. Here you’ll be able to use the most up-to-date facilities and computer equipment.

Learn from the very best

Join our course and start building the most wanted career available today. We make sure every class is easily understood, and that all students reach the same level of expertise needed for today’s hi-tech industry.

Working hours

Monday- Thursday:8:00-18:30 Hrs
(Phone until 17:30 Hrs)
Friday - 8:00-14:00

We are here

Westfield London 2039-2041 Westfield
Phone:+44 20 8834 4688
Fax:+44 20 8859 6598